All products
Every channel
One assistant, every channel citizens already use.
A farmer can ask on WhatsApp, get a call back in Hindi and receive the final status by SMS — one record, one audit trail. Replies go out on the channel and in the language the citizen used, and “officer se baat” reaches a person at any point.
- 6+channels
- 24×7in Hindi
- 1audit trail
How it works
An inbound call, end to end
- 01CallA citizen calls in, even from a basic phone.
- 02Speech → textHindi, English or Hinglish understood.
- 03IntentA rule question, a status question or a complaint.
- 04AnswerSpoken back in Hindi, with the source checked.
- 05OfficerTransferred to a person whenever needed.
Capabilities
What Voice & Messaging does
- 01WhatsAppText, voice notes and photos.
- 02Voice calls (IVR)Inbound and outbound, in Hindi; every call recorded and logged.
- 03SMSStatus and alerts on any phone; the fallback when a call goes unanswered.
- 04Web chatA widget on any department portal.
- 05EmailGmail and Outlook, with attachments.
- 06Teams / TelegramOfficer-side notifications.
- 07Outbound campaignsA list, a personal Hindi call, keypress answers, logged — with SMS fallback.
- 08SchedulerProactive alerts and reminders; officers pause, edit or switch off any schedule.
Proactive, on a schedule
- 9:00 AM dak summary
- Daily SLA reminders
- Instalment & weather calls by block
- Vaccination reminders
- Weekly review report
- Satellite crop & flood checks
In practice
Where it is used
- Citizen helplinesScheme questions, application status and complaints, answered day and night.
- Farmer alertsInstalment and weather calls to every farmer in a block, in Hindi.
- Health follow-upsVaccination and visit reminders by call and SMS.
- Customer supportVoice calls to an AI agent that fetches order data and answers on the call.