Kalpna
All use cases

Inside the office

Let AI do the office's daily work — officers make the decisions.

Read, sort, fill registers, draft and remind: dak registered before the officer opens it, RTI replies that never miss 30 days, application files checked against the scheme's rules, and grievances drafted to closure.

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How it works

Dak Sahayak: dak sorted before the officer opens it

  1. 01Pick upEvery new mail, and scanned post from a Drive folder.
  2. 02OCRScanned letters and PDFs, Hindi and English.
  3. 03Extract & classifySender, reference, date, subject, deadline; section and urgency.
  4. 04Register & draftA row in the dak register; a draft noting for routine letters.
  5. 05Officer approvesApprove, edit or reassign — and a 9 AM WhatsApp summary.

Capabilities

What Document Intelligence does

  • 01Dak SahayakDak registered the same day, with replies drafted from GOs and past replies.
  • 02RTI SahayakPoints extracted, Sec 6(3) transfers flagged, reminders to the PIO, point-by-point drafts.
  • 03Labharthi SatyapanName, address, income and certificate checks per file, with the exact mismatch shown.
  • 04Shikayat SamadhanGrievances tagged, de-duplicated, routed and drafted; SLA reminders up the chain.
  • 05Samiksha SahayakKPIs collected, a PDF review report, minutes turned into tracked action items.
  • 06Claims & KYCOCR and extraction checked against policy rules; a reviewer approves or rejects.

Blocks used

  • OCR
  • Entity extraction
  • Classifier
  • If/Else rules
  • Document Q&A
  • Human approval
  • Gmail / Outlook
  • Sheets / Postgres

In practice

Where it is used

  • Revenue & DM officeDak register, land-record checks, RTI and review meetings.
  • Social WelfareDocument checks and pension list reconciliation.
  • CM Helpline / IGRSTriage, draft disposals and SLA reminders.
  • Banking & insuranceKYC onboarding and warranty and insurance claims, every decision logged.

Accountable by design

Built to be trusted

  • Officer takes every decisionThe system shows what matches and what doesn't; nothing is decided for the officer.
  • Personal data maskedAadhaar masked in every copy.
  • Exemptions are flagged, not decidedThe AI never decides an RTI exemption.
  • Every run loggedWho changed, approved or sent what.